Refund and Cancellation Policy
At LalFlix OTT, we strive to give our users a smooth and hassle-free streaming experience.
Please read the Refund and Cancellation Policy carefully so that you can fulfill your rights and obligations in society.
1. 🔁Subscription Cancellations
You can cancel your LalFlix OTT subscription anytime.
Cancellation ke baad:
-
You will get access to premium content till the end of your current billing cycle. Service will not stop immediately.
- No Refund for Partial Periods:
Refund will not be provided for unused period of subscription. - How to Cancel:
- Cancel your account in App's account settings
- Ya hume email karein: lalflixott@gmail.com
2. 💰Refund Eligibility
Refund can be given only in some specific situations:
✅ Refund milega agar:
- Accidental Billing:
Technical error or duplicate payment ho gaya ho - Unauthorized Transactions:
❌ Refund not available if:
- Change of Mind:
- Service not used:
Not used after taking subscription
3. 🔄 Refund Process
If you are eligible for refund, the process will be as follows:
-
Step 1: Contact Support
Email karein: lalflixott@gmail.comSaath me these details bhejein:
- Registered email address
- Subscription details (Plan name, payment date)
- Refund reason
- Step 2: Verification
Our team will review your request
Need Additional details are requested when read.
-
7–10 working days it will be processed
Amount will return to original payment method
4. 🎁 Free Trials
If you are using the free trial:
- Trial must be canceled before completion
- If canceled nahi kiya, to automatic charge will be imposed
- No refund on charges after trial
5. 🔄 Changes to This Policy
LalFlix OTT can update this policy at any time.
Changes hone par:
- App me will be notified
- You will be informed through email
App use karte rehna means you accept the updated policy.
6. 📞Contact Us
If you have any doubt or issue, please contact us:
📧 Email: 📞 Phone: +91 9152001515
📍 Address:
4117
Sector-12/B
Bokaro Steel City
Bokaro, Jharkhand - 827012
👤 Owner: Chandra Kishore Thakur
🙌 Final Note
Our priority is your satisfaction and smooth experience 🎬
We try to resolve every request as quickly as possible.
Thank you for choosing LalFlix OTT!