At LalFlix OTT, we strive to give our users a smooth and hassle-free streaming experience.

Please read the Refund and Cancellation Policy carefully so that you can fulfill your rights and obligations in society.

---

1. 🔁Subscription Cancellations

You can cancel your LalFlix OTT subscription anytime.

Cancellation ke baad:

You will get access to premium content till the end of your current billing cycle. Service will not stop immediately.
• No Refund for Partial Periods:
  Refund will not be provided for unused period of subscription.
• How to Cancel:
  • Cancel your account in App's account settings
  • Ya hume email karein: lalflixott@gmail.com

---

2. 💰Refund Eligibility

Refund can be given only in some specific situations:

✅ Refund milega agar:

• Accidental Billing:
  Technical error or duplicate payment ho gaya ho
• Unauthorized Transactions:

---

❌ Refund not available if:

• Change of Mind:
• Service not used:
  Not used after taking subscription

---

3. 🔄 Refund Process

If you are eligible for refund, the process will be as follows:

• Step 1: Contact Support
  Email karein: lalflixott@gmail.com

  Saath me these details bhejein:

  • Registered email address
  • Subscription details (Plan name, payment date)
  • Refund reason

---

• Step 2: Verification
  Our team will review your request
  Need Additional details are requested when read.

---

7–10 working days it will be processed
Amount will return to original payment method

---

4. 🎁 Free Trials

If you are using the free trial:

• Trial must be canceled before completion
• If canceled nahi kiya, to automatic charge will be imposed
• No refund on charges after trial

---

5. 🔄 Changes to This Policy

LalFlix OTT can update this policy at any time.

Changes hone par:

• App me will be notified
• You will be informed through email

App use karte rehna means you accept the updated policy.

---

6. 📞Contact Us

If you have any doubt or issue, please contact us:

📧 Email: 📞 Phone: +91 9152001515

📍 Address:
4117
Sector-12/B
Bokaro Steel City
Bokaro, Jharkhand - 827012

👤 Owner: Chandra Kishore Thakur

---

🙌 Final Note

Our priority is your satisfaction and smooth experience 🎬
We try to resolve every request as quickly as possible.

Thank you for choosing LalFlix OTT!